How soon will a payment made on your view/pay bill website post to my sewer/stormwater/water account? Our business hours are Monday through Friday, 8 a.m. To cancel an online payment, you must contact Customer Service at 50 before 5 p.m. Can I cancel a payment I just made online? You can register the secondary email address online in the Update Account Information screen found in the My Profile tab. However, you can choose to send electronic bill notifications to a secondary email address. No. You can only link one email address to an account. Can I have multiple logins linked to the same account? Go to our Pay Your Sewer, Stormwater, and Water Page and click Account Registration to create a new login. You might not have registered on our new Customer Self Service system. You must complete account registration even if you had a login with our previous view/pay bill website. I can't sign in to the view/pay bill website with my existing account. To combine all your sewer/stormwater/water accounts to one email address and password, please call Customer Service at 50 or email us at Business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays. I'm having difficulty registering an account because I've used my email address on another sewer/stormwater/water account. How do I recognize my account number?Īll accounts have 10-digit numbers beginning with the number 2. We'll stop mailing paper copies of your bill and will notify you via email when we charge your account. We email you to let you know that we have billed your account and that your bill is ready to be paid. You will still receive a paper copy of your bill. If you'd like to save some trees and a stamp and reduce clutter, sign up for paperless billing. I didn't sign up for paperless billing. Why am I receiving emails that my bill is ready?
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